- customer service
Excellent water purifier
We love the taste. We are happy with the quality of water produced and the speed at which it is purified.
Success at Last!
The reverse osmosis filters bundle arrived on time. I followed directions in my booklet but could not get the used filters out. I telephoned customer service who called back the following day. She recommended that I watch the video on PuricomUSA and if necessary, use a kitchen tool used to loosen tight jars. My husband and I watched the video and used a rubber strap (kitchen tool). Yeah! Success. The instructions to install the new ones are clear and easy. As an elderly couple we are thrilled . Filtered water flows again.
Still going strong!
I have had the zip filter system for 3 years now and it works really well. The zip replacement filters are on automated reorder and pretty much arrives just before the system red light comes on. Good, highly responsive customer service and overall very pleased.
Very Good Filtration System
Have only had this for a short time. It works very well and produces very clean water. Glad that I decided on this brand. Set up only took a few minutes. The only thing that I don't like is that it takes a full 20 minutes to go thru a cycle, not the 10 to 15 minutes advertised.