Zero Installation Purifier Countertop Reverse Osmosis Water Filter

Hello Kaylean, we're thrilled that our RKIN water system has proven to be such a valuable addition to your household! Knowing it not only saves you money but also delivers superior taste compared to bottled water brings us immense joy. We take pride in offering a product that enhances drinking water quality while reducing single-use plastic waste. It's wonderful to hear that the filter has lasted well for you due to your area's water quality. Your repeat purchase, the second in four years, speaks volumes about your satisfaction with our product. Understanding the importance of catering to diverse preferences, we're pleased that the room temperature water option suits your family perfectly. Should you ever need assistance or have questions in the future, please don't hesitate to reach out. Thank you for recommending our water system! Here's to many more years of refreshing hydration for your household!

Hello Romy, thank you so much for taking the time to share your positive experience with RKIN Water System! We are thrilled to hear that the setup was easy for you and that you are enjoying low-TDS, clean, and great-tasting water. Your feedback is incredibly valuable to us as we strive to provide top-notch products and experiences for our customers. If you ever have any questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in RKIN Water System, and we look forward to continuing to meet your water system needs.

Hi Carol, I'm sorry to hear about the challenging experience you've had with our company, and I completely understand your frustration regarding the shipping and handling of your order. Regrettably, the oversight regarding the free tester and the subsequent shipping issue left you dissatisfied with our service. We apologize for any inconvenience caused by the separate shipment of the cartridges and the non-receipt of the unit. We intend to provide a seamless and satisfactory experience for all our customers, and we deeply regret that we fell short of that goal in your case. Regarding the reimbursement process with UPS and the delayed replacement of the cartridges, we acknowledge that our response may have added further dissatisfaction to your experience. We genuinely aim to rectify this situation promptly and to your satisfaction. Rest assured, we are actively working to address these issues internally and improve our processes to prevent such occurrences in the future. One of our team members previously communicated that we would ship the free TDS tester, and the shipping fee would need to be covered by you as it is not collected by us but rather by the carrier. Regarding your concern about the company's financial stability, we want to assure you that we are committed to delivering quality products and services to our customers. We understand your apprehension, and we want to assure you that we are continuously striving to enhance our customer experience and the reliability of our services.

Hello Gary, we value your feedback regarding our Zero Installation Purifier Countertop Reverse Osmosis Water Filter. We're glad to hear that you found the setup and usage of our product easy. However, we understand that you have some concerns about the purity of the water it provides. Ensuring the highest water quality is a top priority for us. To address your concerns and improve your experience, we would appreciate more information on what specific aspects of water purity you are dissatisfied with. This will help us pinpoint any potential issues and make necessary improvements. Please don't hesitate to reach out to our customer support team with additional details or questions. Your input is vital in our ongoing efforts to enhance our product and ensure it meets your expectations. Thank you for choosing our product, and we look forward to assisting you further in resolving any concerns you may have.